Privacy Policy

This Privacy Policy explains how LatentWire (“LatentWire,” “we,” “our,” or “us”) collects, uses, stores, and discloses information when you access or use latentwire.com and related services.

By using LatentWire, you agree to this Privacy Policy.

1. Information We Collect

2. How We Use Information

We may use the information we collect to:

• provide, maintain, and improve LatentWire
• create and manage user accounts
• provide dashboards, watchlists, briefs, saved preferences, and other product features
• process subscriptions and manage billing status
• respond to support requests, inquiries, and demo requests
• monitor usage, diagnose problems, and improve reliability and performance
• protect against fraud, abuse, unauthorized access, and security threats
• communicate with you about your account, subscription, service updates, or important changes
• comply with legal obligations and enforce our Terms

We do not sell your personal information to third parties for monetary compensation.

3. Payments and Subscriptions

If you subscribe to a paid plan, payments are processed by a third-party payment provider such as Stripe.

We do not store your full payment card number on our servers. We may store limited subscription and billing metadata, such as:

• customer or subscription identifiers
• subscription status
• product or plan name
• renewal and cancellation information
• billing period dates
• limited invoice or transaction references

We use this information to manage access to paid features and provide account and billing support.

4. Third-Party Services

LatentWire may rely on third-party service providers to operate the service. Depending on how the product is configured and used, these providers may process certain information on our behalf.

These may include providers used for:

• hosting and infrastructure
• authentication
• databases and storage
• analytics and performance monitoring
• payments and billing
• email or customer support workflows

For example, LatentWire may use services such as Google Firebase / Google Cloud for hosting, authentication, storage, analytics, or infrastructure, and Stripe for payments and subscription management.

These providers process information in accordance with their own privacy policies and contractual obligations.

5. Aggregated and Derived Data

We may create aggregated, anonymized, or de-identified data from usage information and platform activity. We may use this data to analyze usage trends, improve the service, measure product performance, and develop new features.

This aggregated or de-identified data does not identify you personally.

6. External Links and Third-Party Content

LatentWire may link to third-party websites, articles, publishers, and external services. We are not responsible for the privacy practices, content, or security of third-party sites or services.

Your use of third-party websites is subject to their own terms and privacy policies.

7. Data Retention

We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

For example:

• account data may be retained while your account is active and for a reasonable period afterward
• subscription and transaction records may be retained for accounting, tax, and compliance purposes
• support communications may be retained as needed to respond to issues and improve support quality
• logs, analytics, and technical records may be retained for security, debugging, and operational purposes for limited periods or in aggregated form

When no longer needed, we may delete, anonymize, or de-identify the information.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request a copy of certain information you provided to us

To make a privacy-related request, contact us at contact@latentwire.com.

We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

LatentWire is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

11. International Users

If you access LatentWire from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will revise the “Last updated” date above. Your continued use of LatentWire after changes become effective means you accept the updated Privacy Policy.

13. Contact

If you have questions about this Privacy Policy or how we handle information, contact: contact@latentwire.com